Policies

At times, scratches and smudges brushes against painted walls can occur, and this is a normal part of the job. Our team strives to be careful, but the complexity of the work can lead to these minor imperfections. We recommend keeping clear deli containers with paint for each room to easily address any scuffs that may arise. Touching up paint is a straightforward task; while we excel in various trades, including painting, electrical work, and plumbing, we are more than willing to match the paint color perfectly and send a team member to handle any touch-ups for you. Please understand that this can affect our overall profit, but we prioritize your satisfaction and are here to support you.

Accidents happen, but if you need a touchup of paint, we can fix that for you in a jiffy. All we'll need is a swatch paint of your walls and your patience,

Ultimately, it is your view that matters most. Pun intended. We're Happy but human, so there might come a time where a drip from the frame above, lands on one of our freshly cleaned windows. This could happen after we made the last "quality assurance" go around. Many things can happen in the field. Some of the things we've come across in the past are broken window seals, gaps in the trim that need paint or caulk. Our process is effective 99.9% of the time, however, you aren't a statistic, you're depending on us to see your viewpoint! But how will we ever know if there is a problem if you don't give us feedback? Lots of mediocre companies have minimally satisfied customers, that doesn't cut it with us. We crave for you to be Happy Customers. Things occasionally get missed even by the best of us. That said, please let us know about any problem just as soon as it is discovered. No worries, no hassles, we will come back and make it right as long as you notify us within a reasonable period of time from service!

Consistent with our policies, Happy Window Cleaning LLC accepts liability limited to the amount charged for the service provided. We cannot offer free services. If our work does not meet your satisfaction, we are more than willing to re-clean the job to align with your expectations. Please do not sign any documents during the walkthrough; by paying and, you confirm that you accept the workmanship and are satisfied with the outcome.

If you have a problem with the workmanship address it first with the technician on site, since he is there and can do something about the situation. Administration work in the office and we are not able to climb ladders nor lift things. Thank you.